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Refund Policy

This Refund Policy outlines the terms under which HandCode.org ("we", "us", or "our") offers refunds for its digital services and subscriptions.

1. Web Design & Development Services

Due to the custom nature of our web design and development work, refunds are handled as follows:

• Initial Deposit: The 50% upfront deposit required to commence work is non-refundable. This fee covers our initial consultation, research, and design planning time.
• Project Cancellation: If you choose to cancel the project after the design phase but before development is complete, you will not be liable for the remaining balance, but the deposit will not be returned.
• Completed Work: Once the final website is deployed to your live domain and approved by you, no refunds will be issued for the development costs.

2. Monthly Subscriptions (Hosting & Maintenance)

Our monthly packages (Freelancer, Local Business, Nationwide Business) are billed in advance on a monthly basis.

2.1 Cancellation

You may cancel your subscription at any time via your account dashboard or by contacting support. Your cancellation will take effect at the end of the current billing cycle.

2.2 No Partial Refunds

We do not provide prorated refunds for partial months of service. If you cancel mid-month, you will retain access to your services until the end of that billing period.

3. Performance Guarantee

We stand behind the quality of our code. If your website does not achieve a Google PageSpeed score of 95+ on desktop upon launch (assuming hosting on our recommended Edge CDN), we will optimize it at no additional cost until it does.

If we are unable to achieve this score within 14 days of launch, you may be eligible for a partial refund of 20% of the development fee.

4. Requesting a Refund

To request a refund or discuss a billing issue, please contact us:

Email: team@handcode.org

We aim to respond to all billing inquiries within 24-48 business hours.